Due to the nature of the products sold here, all sales are final. Exchanges are not accepted unless the item is defective. Defective items must be photographed and sent to the Customer Service email: firstname.lastname@example.org
All unopened orders returned via the mailing service due to address mistakes made by the buyer or being marked undeliverable can be resent at an additional shipping cost from the buyer if they reach out. If no notice is received, the order will be refunded minus the shipping cost. If the order is marked "Lost" the buyer is responsible for contacting both Akamara and USPS to begin the process of filing a claim.
Please double-check your addresses at checkout; orders CANNOT be canceled once shipped.
International orders that are refused at customs will not be refunded.
Refunds or Exchanges?
Should an issue regarding quality arise, exchanges are applicable, however, you must be in contact within 10 days of the shipping for CA/US parcels or, 14 days for international parcels. If the complaint falls outside of those timely parameters, the issue can not be resolved. If you would like a refund for a defective deck, returning the item is required and the initial shipping cost will be deducted from the refund issued after reception of the item. For returned items, consider using a tracking service or insurance - as untracked items don’t guarantee delivery.
ONLY Allowable Card Issues:
Manufacturer error such as blank cards, double printed cards, missing gilded edges, USPS totally destroying the packaging such as ripped cards, missing boxes, dirt or mud contamination with the original mailing package (USPS is required to provide destroyed mailing materials and a notice).
If you live in areas with inclement weather, please provide shipping accommodations to insure your package is left in a secure, dry place. Akamara is NOT responsible for orders being left on your doorstep in the rain.