Store Policy

Pre-Orders and Restock:

Restocks are announced via newsletter, Instagram and Facebook. Pre-orders can take up to 6 months to be shipped out. As they are available on the manufacturer’s schedule, not mine.

 

  • AKAMARA strives to ship orders in the time frame given, if there are delays you will be notified.
  • You are responsible for making sure your shipping information is accurate and up to date. If packages are shipped to the wrong address provided and are returned, it is your responsibility to pay for shipping to the correct address. If orders are delivered to the wrong address provided and aren’t returned, then the matter can’t be rectified.
  • Pre-orders are charged at the time of ordering - refunds are not applicable as the money is used to print the decks.

 _______________________________________________________________________________________

FAQ:

"I didn’t receive a response when I messaged on Instagram?"

The best and most efficient way of contact is via help@akamaratarot.com

Direct Messages come in frequently so unfortunately, not all get read. 

"When will I receive my order?"
Due to this being a one woman hobby operation, I have a 3 week turnaround for most orders, as I answer, pack, and ship all orders by myself and it can be fairly time consuming. When you are choosing a shipping option at check out, you are paying for how fast USPS delivers your mail — not how fast I pack it. If you pay expedited shipping — usps will deliver it quickly from the time they receive it. I apologize for the length of time in advance, until I hire more help, I have to be realistic with how much I can get done after my actual 8 hour work day. I have a job outside of deck making. If you are ordering for a birthday or the holidays, please take this time line in consideration. 

"I am international and the 3 weeks time frame has come and gone!"
While it most often takes 3 weeks, it can take longer depending on your country's customs protocol. Unfortunately, AKAMARA Tarot has no power in that process. AKAMARA Tarot can not contact customs, nor postal offices.

My cards are damaged”

Should you find that your deck has been damaged, please get in contact via help@akamaratarot.com with photos of the damage and I will strive to rectify it. Please refrain from harsh, inflammatory or condescending language - this is a one woman show and I try my best to be accommodating. :) If your inquiry is intended to disparage me or my work, your order will be canceled, packages will be rerouted and you will be permanently banned. 

 

Please note I reserve the right to cancel/refuse any orders for any reason such as low stock, vacation delays, or unsavory communication.

   

I am interested in wholesale, how can I place an order?
Get in contact via lolu@akamaratarot.com with your request. :)

 

 AKAMARA Tarot creates paper card decks, posters and other merchandise that are sold as a curio. These products are not a means of substitution from common sense or professional guidance.