Store Policy
Pre-Orders and Restock:
Restocks are announced via newsletter, Instagram and Facebook. Pre-orders can take up to 6 months to be shipped out. As they are available on the manufacturer’s schedule, not mine. The world's market chain supply is in turmoil right now, so please keep that in mind when ordering.
- AKAMARA strives to ship orders in the time frame given, if there are delays you will be notified.
- You are responsible for making sure your shipping information is accurate and up to date. If packages are shipped to the wrong address provided and are returned, it is your responsibility to pay for shipping to the correct address. If orders are delivered to the wrong address provided and aren’t returned, then the matter can’t be rectified.
- Pre-orders are charged at the time of ordering - refunds are not applicable as the money is used to print the decks/coins/books.
_______________________________________________________________________________________
FAQ:
"I didn’t receive a response when I messaged on Instagram?"
The best and most efficient way of contact is via help@akamaratarot.com
Direct Messages come in frequently so unfortunately, not all get read.
"When will I receive my order?"
Due to this being a one woman hobby operation, I have a 3 week turnaround for most orders, as I answer, pack, and ship all orders by myself and it can be fairly time consuming. When you are choosing a shipping option at check out, you are paying for how fast USPS delivers your mail — not how fast I pack it. If you pay expedited shipping — usps will deliver it quickly from the time they receive it. I apologize for the length of time in advance, until I hire more help, I have to be realistic with how much I can get done after my actual 8 hour work day. I have a job outside of deck making. If you are ordering for a birthday or the holidays, please take this time line in consideration.
"I am international and the 3 weeks time frame has come and gone!"
While it most often takes 3 weeks, it can take longer depending on your country's customs protocol. Unfortunately, AKAMARA Tarot has no power in that process. AKAMARA Tarot can not contact customs, nor postal offices.
“My cards are damaged”
Should you find that your deck has been damaged, please get in contact via help@akamaratarot.com with photos of the damage and I will strive to rectify it. Please refrain from harsh, inflammatory or condescending language - this is a one woman show and I try my best to be accommodating. :) If your inquiry is intended to disparage me or my work, your order will be canceled, packages will be rerouted and you will be permanently banned.
Please note I reserve the right to cancel/refuse any orders for any reason such as low stock, vacation delays, or unsavory communication.
I am interested in wholesale, how can I place an order?
I am not currently offering wholesale on archived works, if you would like a new project, please get in contact via lolu@akamaratarot.com with your request. :)
When readings are available:
For Readings there is a 15 minute grace period for readings over 30 minutes. There is a 5 minute grace period for 15 minute readings. After that, the Google meet or in-person portion of the meeting will be cancelled. The time alotted for each reading takes the full amount of time to cover everything as I read for approximately 1-1.5 hours on your inquiry BEFORE I read again during our scheduled alotted time (this is why the write-ups are so long) because I don't want to miss anything, not even minor details. Once the grace period has expired, there won't be enough time to discuss and thus the reading has to be cancelled. You will be charged 50% of the total cost for the reading for my time and the remainder of the cost will be returned to you.
If your schedule changes and you need to reschedule, you can do so via the confirmation email sent at time of booking.
AKAMARA Tarot creates paper card decks, posters and other merchandise that are sold as a curio. These products are not a means of substitution from common sense or professional guidance.